Concorde has always been our favorite hotel in Singapore and sometimes we do try the other hotels, but after the extra service and attention you have provided me, I will forever be hostage to this hotel.
I lost my mobile phone on the eve of my departure and good thing I called the Front Desk that evening. Asst Mgr Elizabeth later sent someone to the nearby shopping store where I suspected I dropped the phone. Though the search was negative, thanks to Mr Anthony for that.
Surprise of all surprises, after returning home, I got an email from Concorde that they found my phone and will sent it to my home address in Manila Phils. Thank you guys, I can't thank you enough for the trouble and the extra mile of service that should be emulated. We will see you again and I hope I can thank everyone personally. All the best!
Jesus Guevara, Philippines
19 February 2010
My husband and I enjoyed our stay with you so much that we have voted it the best holiday ever. From the minute we arrived to the day we left, the staff, accommodation and service was superb. You have all been wonderful in the way you treated us, so well and respectfully. We would very much like to have taken you all back to Australia so the hospitality industry here can be trained by the Concorde staff. There is much that can be learnt by the people in our country from yours.
We cannot wait until we visit again, but only if we can be accommodated with you. I will never forget the kindness and hospitality Concorde has shown. The staff at Spices Cafe, Robert the Concierge and the reception staff deserve a special mention. Thank you for an unforgettable experience.
Gregory and Gisela Randall, New South Wales, Australia
22 January 2010
