Guests' Reviews

Concorde has always been our favorite hotel in Singapore and sometimes we do try the other hotels, but after the extra service and attention you have provided me, I will forever be hostage to this hotel.

I lost my mobile phone on the eve of my departure and good thing I called the Front Desk that evening. Asst Mgr Elizabeth later sent someone to the nearby shopping store where I suspected I dropped the phone. Though the search was negative, thanks to Mr Anthony for that.

Surprise of all surprises, after returning home, I got an email from Concorde that they found my phone and will sent it to my home address in Manila Phils. Thank you guys, I can't thank you enough for the trouble and the extra mile of service that should be emulated. We will see you again and I hope I can thank everyone personally. All the best!
Jesus Guevara, Philippines
19 February 2010

My husband and I enjoyed our stay with you so much that we have voted it the best holiday ever. From the minute we arrived to the day we left, the staff, accommodation and service was superb. You have all been wonderful in the way you treated us, so well and respectfully. We would very much like to have taken you all back to Australia so the hospitality industry here can be trained by the Concorde staff. There is much that can be learnt by the people in our country from yours.

We cannot wait until we visit again, but only if we can be accommodated with you. I will never forget the kindness and hospitality Concorde has shown. The staff at Spices Cafe, Robert the Concierge and the reception staff deserve a special mention. Thank you for an unforgettable experience.
Gregory and Gisela Randall, New South Wales, Australia
22 January 2010

My husband and I travel quite often and always spend a few days in Singapore to break our trip. We were so impressed with the Concorde and will definitely be staying again. One comment I forgot to make was about Rahimah, from Spices Restaurant. She was on duty the first morning of our stay and there was quite a line up for breakfast. She handled the pressure extremely well and was so courteous. She moved the line along and was extremely professional. You definitely have an exceptional staff member there.
Helen Reynaldo, Perth, Western Australia
29 January 2010

As a businessman who travels extensively, I want to compliment you on your staff. I stay in hotels about 75 days per year in the major cities in Asia and the US. My stay at the Concorde is always enjoyable because of the staff. They are polite, courteous, friendly and go out of their way to makmy stay enjoyable.       Khalid did a terrific job of making sure of my needs and wants were attended to. A job well done. Congratulations on a fine hotel.
Tim Brennan
20 January 2010

I like to thank all the front office staff who were helpful during my check-in. All  were warm and helpful. Also, my special thanks to Yati and Val from the operator department for their fast response in conveying my messages to other departments. Well done guys!
Elaine Ho
14 January 2010

Thank you for inviting us to your hotel for the party jointly held with the Ministry of Community Youth and Sports. The children and us, foster parents, thoroughly enjoyed ourselves.

The food was sumptuous and your gifts generous. The children were touched and felt really special. You treated us like VIPs and I am sure that this experience will last in the children's memories. Thank you and we wish you the very best christmas.
Jennifer Chou
1 December 2009

We recently celebrated my Aunt’s 80th birthday and as part of the celebration, I booked the Jade Suite at the Concorde Hotel for 4 nights. The Suite was outstanding, modern and very comfortable. The location is of course, a great one being so close to one of the main MRT interchanges.

I wanted to take the time to write and commend the hotel staff for their outstanding service. This birthday celebration had been 1 year in the making and I really enjoyed working with various Concorde Hotel employees. Mr John Pang, Ms Annie Seet, Chef Robin Sing and Ms Evelyn Neo all deserve special thanks. My parents visit Singapore every year and I plan to encourage them to stay at the Concorde Hotel during their future visits.
Carol Tan Stulb
31 October 2009

We had an enjoyable 4 days in Singapore and at the Concorde in particular. The Premier Club room and its lounge facilities were fantastic, as were the Lounge/dining staff. If we do happen to visit Singapore again, we will not hesitate to stay at the Concorde. Thank you once again.
Colleen and William Lyons
31 October 2009

During a family lunch at Spices Cafe, my two-month-old son needed a change after he soiled himself. There were no changing rooms but the head waitress referred us to the hotel staff and within minutes, we were given a hotel room to change our son. I thank the three staff members at Spices and Concorde for their initiative. Friendly customer service like this certainly guarantees a return visit by my family.
Adam Tan, Singapore
21 October 2009

I returned home for a short trip to visit my folks in Singapore and we decided to bring mom out to the Penarakan Buffet since my grandmother was a baba herself. We had a most enjoyable time there. The hostess at your wonderful restaurant took the time to mingle with everyone and made sure my mom was taken care off, in spite of an obviously busy lunch. I had more expensive buffets but at yours, the food quality and service makes me proud to be a Singaporean. Thank you for hiring quality people and providing us a great time to spend together.
Chia Ming Lee, USA
9 October 2009

We were impressed by the reliability and honesty of your staff members. The room attendants responded promptly and Mr Augustine, the Premier Lounge Manager, made us feel most welcome in the hotel.
Pragaladen S. and Family, Mauritius
14 September 2009

I am taking a moment to thank you again for your kind services while staying at the Concorde Hotel Singapore... I believe your hotel has an exceptional group of people.
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Brian K.
17 August 2009